Refund policy
Return & Refund Policy
Because all of our products are custom-made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.
Damaged, Defective, or Wrong Items If your order arrives damaged, has a manufacturing defect, or is the wrong item, we will offer a free replacement or a full refund. To qualify, please contact us within 30 days of delivery with:
- A clear photo of the affected item(s)
- Your order number
If multiple items with the same design are affected, please provide a photo or video showing all items together.
Lost Packages If your package appears to be lost, please first check with your local post office, as packages are sometimes held for pickup. If the package is still unlocated, contact us within one week after the estimated delivery window has passed:
- 30 days for domestic US orders
- 45 days for international orders
What We Cannot Cover We are unable to offer refunds or replacements for:
- Orders with an incorrect or incomplete address provided at checkout
- Minor size variations of less than 1 inch from our size guide
- Low-quality prints resulting from a low-resolution image submitted by the customer
- Minor print placement variations within 0.5 inches (standard for direct-to-garment printing)
How to Contact Us To report an issue, please visit our Contact page and include your order number and photos of the issue. We'll get back to you as soon as possible.